Free Shipping in Italy 

Provision of the orders and delivery conditions.

The place and the date of the delivery are chosen by the customer at the time of his order. MANIFATTURA FERMANA reserves the right to use any logistic service provider at its own discretion to deliver the goods to the address indicated by the customer.

Terms of Delivery

Deliveries are made within a maximum of 8 working days. If an item is not in stock at the time of the order, we will inform you as soon as possible confirming the availability date or proposing an equivalent replacement item. Delivery is at the risk of the recipient.

Shipping costs and order delivery.
Free shipping.

By the delivery of the order, the customer undertakes to sign the shipment bill presented by the forwarder on which he may submit all the observations he may deem necessary. By signing the shipment bill, the customer acknowledges that he has received the number of packages indicated on the latter. In case of ruined or missing products, the customer must file a complaint within a maximum of three days to deliver to the Customer Service by email at

Any event, such as force majeure, accident, strike, administrative decision or transport setback, which could delay or prevent the supply or increase its cost, constitutes by explicit agreement a suspending or extinguishing clause of the obligations of the company MANIFATTURA FERMANA, without any compensation for the customer if the event lasts more than 15 days. In such a case, the customer will be automatically exonerated from all his obligations regarding his order.

MANUFATTURA FERMANA will inform the customer by any means and the same day of such an event, in order to allow him to freely disengage from his order by simply answering by mail or e-mail to the transmitted information.

If the delivery is not possible for this reason, MANIFATTURA FERMANA reserves the right to charge a lump sum contribution for the preparation cost of 15€ VAT included.

Shipping Partner

Deliveries are made via GLS during the normal working hours.
Please, select an address to make sure someone is available and indicate a reachable phone number.

Effects of Withdrawal

If You withdraw from this contract, you will be fully refunded including delivery costs, without undue delay, and in any case not later than 14 days from the day You informed us of Your decision to withdraw from this contract. These refunds will be made using the same means of payment You have used for the initial transaction unless you have expressly agreed otherwise; in any case, You won’t have to bear any cost as a consequence of such redemption.

A refund may be suspended until the receipt of the goods or until the consumer demonstrates that he has returned the goods, if earlier.

Please, return the goods and deliver them to:

Manifattura Fermana s.r.l.

Via grappo n.4

63834, Massa Fermana (FM)


Without undue delays and in any case within 14 days from Your notification of the withdrawal from the contract. The term is respected if You return the goods before the expiration of the 14-days period.

The return of the goods is at Your own expense.

You are only responsible for the diminution of the value of the goods resulting from a manipulation of it other than that necessary to establish the nature, the characteristics and the operation of the goods.

In accordance with art. 5 DL 185/1999 and following of the Consumption Code the customer has a withdrawal period from the takeover of the goods to deliver, to return at his own expenses any products* for the replacement or refund to MANIFATTURA FERMANA to the following address:

Manifattura Fermana s.r.l.

Via grappo n.4

63834, Massa Fermana (FM)


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