What are the Available Shipping Methods?

Deliveries are made via GLS during the normal working hours. Please, select an address to make sure someone is available and indicate a reachable phone number.

What are the shipping times?

Deliveries are made within a maximum of 8 working days. If an item is not in stock at the time of the order, we will inform you as soon as possible confirming the availability date or proposing an equivalent replacement item. Delivery is at the risk of the recipient.

Whom should I contact if I have any questions?

You can contact our Customer Service by email at info@manifatturafermana.it or by calling +39 0734 760995

Are international shipments available?

Yes, we currently ship to the following countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, the Netherlands, Poland, Portugal, United Kingdom (UK), Czech Republic, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and Hungary.

How can I make a return?

If you withdraw from this contract, you will be fully refunded including delivery costs, without undue delay, and in any case, not later than 14 days from the day you informed us of Your decision to withdraw from this contract. These refunds will be made using the same means of payment you have used for the initial transaction unless you have expressly agreed otherwise; in any case, you will not have to bear any cost because of such redemption.

A refund may be suspended until the receipt of the goods or until the consumer demonstrates that he has returned the goods, if earlier.

You are only responsible for the diminution of the value of the goods resulting from a manipulation of it other than that necessary to establish the nature, the characteristics and the operation of the goods.

In accordance with art. 5 DL 185/1999 and following of the Consumption Code the customer has a withdrawal period from the takeover of the goods to deliver, to return at his own expenses any products* for the replacement or refund to MANIFATTURA FERMANA to the following address:

Manifattura Fermana s.r.l.
Via grappo n.4
63834, Massa Fermana (FM)

Which payment methods are accepted?

We currently accept payments via PayPal and Credit/Debit card.

Is it safe to buy online using my credit card?

Vizio.shop.com is committed to maintaining the highest security for credit card information and personal data. All sensitive data is encrypted during the transmission with the Secure Sockets Layer (SSL) technology, adopted all around the world and considered the safest one. All data is then stored on secure servers and away from possible internet connections. Verify that your browser is SSL compatible before completing the order.

What is PayPal?

PayPal is a payment system, which involves the opening of a PayPal account. For this reason, at the end of the purchase procedure, you will see the PayPal page within which you will need to enter your address, personal email address and password of your PayPal account. If you do not have a PayPal account, you will be redirected to the “Create a New PayPal account” page and for the next purchases, you will no longer need to re-enter all your data. By choosing PayPal, the amount is charged directly to your PayPal account at the time of the acceptance of the order and for each transaction; you will be sent a confirmation email directly from PayPal. Similarly, the in case of a cancellation, the amount will be refunded to your PayPal account.

How does PayPal debit?

By choosing this payment method, the amount is charged directly to the PayPal account at the time of the order acquisition, and for each transaction, you will be sent a confirmation email from PayPal. In the case of a cancellation, the amount is refunded directly to the PayPal account.

How can I recharge my PayPal account?

You can recharge your PayPal account with a wire transfer or with a credit or prepaid card.

How much is the shipping?

Shipping costs are automatically calculated during the order process. The cost of the shipment for an order is calculated based on the weight of the ordered goods and the country of destination of the order. It is FREE for all orders over €100!

Where do I indicate the shipping address?

The shipping address is requested at the first purchase during the payment process or at the time of the registration.

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