Termini e condizioni d'uso

GENERAL SALES CONDITIONS – Online Shop

These General Sales Conditions govern all the relationships between the company MANIFATTURA FERMANA and its customers on the Internet (hereinafter referred to as the “Customer”).

Prior to any transaction, the customer acknowledges that he or she has taken notice of it and explicitly declares that they will accept it by clicking on the “Accept” box. 

1. General Sales Conditions
When submitting the order the customer acknowledges that they have been aware of the general sales conditions displayed on the screen (denomination, price, components, weight, quantity, colour, product peculiarities, etc.) and explicitly declares to accept them without reservation. The delivery of the order and its confirmation by the customer concretize its full and complete acceptance of the general sales conditions, which are the only ones applicable to the ordering. 

2. Order
The customer sends the order by clicking on the “Cart” box. The order will be displayed in a summary with all the elements that the customer confirms by clicking on the “I’ve read and I accept the general sales conditions” box in the menu bar. MANIFATTURA FERMANA’s Automatic Registration Systems are considered to have a probative value of the nature, content, and date of the order. 

3. Conferma d’ordine
MANIFATTURA FERMANA confirms by email the order acceptance to the customer. The sale can only be concluded after the order confirmation received by MANIFATTURA FERMANA.

MANIFATTURA FERMANA reserves the right not to confirm an order for any reason, particularly in relation to the supply of the items, a problem related to the received order (e.g. illegible document), an abnormal order or a predictable problem for the delivery to be performed. MANIFATTURA FERMANA will inform the customer in an appropriate way.

No new order may be awarded unless all the amounts due for the previous orders have been paid regularly. The same is valid for the transfer of property of the goods, which will only have effect with the receipt by MANIFATTURA FERMANA of the amounts due by the customer.

4. Provision of the orders and delivery conditions
The customer chooses the place and the date of the delivery at the time of his order. MANIFATTURA FERMANA reserves the right to use any logistic service provider at its own discretion to deliver the goods to the address indicated by the customer. 

5. Terms of Delivery
Deliveries are made within a maximum of 8 working days. If an item is not in stock at the time of the order, we will inform you as soon as possible confirming the availability date or proposing an equivalent replacement item. Delivery is at the risk of the recipient. 

6. Shipping costs and order delivery
By the delivery of the order, the customer undertakes to sign the shipment bill presented by the forwarder on which he may submit all the observations he may deem necessary. By signing the shipment bill, the customer acknowledges that he has received the number of packages indicated on the latter. In case of ruined or missing products, the customer must file a complaint within a maximum of three days to deliver to the Customer Service by email at info@manifatturafermana.it

Any event, such as force majeure, accident, strike, administrative decision or transport setback, which could delay or prevent the supply or increase its cost, constitutes by explicit agreement a suspending or extinguishing clause of the obligations of the company MANIFATTURA FERMANA, without any compensation for the customer if the event lasts more than 15 days. In such a case, the customer will be automatically exonerated from all his obligations regarding his order.

MANUFATTURA FERMANA will inform the customer by any means and the same day of such an event, in order to allow him to freely disengage from his order by simply answering by mail or e-mail to the transmitted information.
If the delivery is not possible for this reason, MANIFATTURA FERMANA reserves the right to charge a lump sum contribution for the preparation cost of 15€ VAT included.

7. Shipping Partner
Deliveries are made via GLS during the normal working hours.
Please, select an address to make sure someone is available and indicate a reachable phone number.

8. Prices
All prices shown are in Euro and VAT (22%) is included. The price charged to the customer is that indicated on the order confirmation sent by MANIFATTURA FERMANA. The payment of the products and services is done in a secure environment on our provider’s server by credit card or paypal. MANIFATTURA FERMANA makes the credit-card charge or bank transfer in Euro two days after the order acceptance. MANIFATTURA FERMANA remains the owner of the product (or products) up to the full payment of the product (or products) and services by the customer. 

9. Product Fiche
The pictures illustrating the products are provided as an indication. The texts accompanying these pictures are the reproduction of the information on the packaging or the instruction for use. The differences between the pictures and the items may be minimal and do not concern the essential features of the products. The colour of the products on the online shop may be different from the actual product colour. 

10. Terms of Payment
The ordered product/products will be provided on receipt of the payment made by credit card / paypal (MasterCard, Visa, American Express, and JCB).

11. Security of privacy (National Computer Law and Freedom Commission)
MANIFATTURA FERMANA has the obligation to protect your privacy. All personal data collected at the time of the connection to our online store will be used exclusively for your order. We will not sell, rent or communicate your personal data to anyone (especially not to third parties). 

12. Required Information
By ordering through the website http://www.vizio-shop.com/, you agree MANIFATTURA FERMANA use the name data about you that you have communicated or that are collected through the operation of the site. Such data (names, email address, postal address, credit card number with expiration date, etc.) are required for your order.

We have filed our archive containing the name data to the National Computer Law and Freedom Commission in accordance with the provisions of the Law on Computer Law and Freedom of January 6th, 1978. By virtue of this law, you have the right to access, rectify or oppose to the collected name data that concern you. These rights can be exercised by sending an e-mail to info@manifatturafermana.it.

After the communication of your email address and phone number, MANIFATTURA FERMANA reserves the right to send you by e-mail, for example, information about our products, our current promotions, and our latest news. If you do not want to receive these messages, please let us know by clicking on the text specifically provided for this purpose, and to cancel the subscription.

13. Security of Personal Data
Orders (containing information about your account) are done through a secure server. The security program (SSL) before the transmission encrypts all the information. In addition, all the message transmissions are protected against the unauthorized access by third parties. 

14. Warranty
The customer benefits from the legal warranty for hidden defects in the products sold. All of our products are designed and manufactured with the utmost possible care. However, any warranty service is excluded if insufficient handling or maintenance errors have caused a defect or damage. Important: always keep the invoice carefully. Without the proof of your purchase, we cannot accept any warranty claim. 

15. Right to return products and withdrawal of the contract
You have the right to withdraw from the contract, without giving any reasons, within 14 days.

The withdrawal period expires after 14 days from the day you or a third party other than the carrier and designated by you, acquires the physical possession of the goods.

To exercise your right of withdrawal you must inform us (MANIFATTURA FERMANA s.r.l Via Grappo n. 4, 63834 Massa Fermana (FM), ITALIA, Tel. +390734760995 Fax. +390734769307, insert your name, address and, if available, the telephone and fax number and the email address) of your decision to withdraw from this contract through a written statement (a letter sent by mail, fax or e-mail). To comply with the term of withdrawal, it is sufficient to send the notice regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of Withdrawal
If You withdraw from this contract, you will be fully refunded including delivery costs, without undue delay, and in any case not later than 14 days from the day You informed us of Your decision to withdraw from this contract. These refunds will be made using the same means of payment You have used for the initial transaction unless you have expressly agreed otherwise; in any case, You won’t have to bear any cost as a consequence of such redemption.
A refund may be suspended until the receipt of the goods or until the consumer demonstrates that he has returned the goods, if earlier.

A refund may be suspended until the receipt of the goods or until the consumer demonstrates that he has returned the goods, if earlier. 

Please, return the goods and deliver them to:

Manifattura Fermana s.r.l.
Via grappo n.4
63834, Massa Fermana (FM)
ITALIA

Without undue delays and in any case within 14 days from Your notification of the withdrawal from the contract. The term is respected if You return the goods before the expiration of the 14-days period.

The return of the goods is at Your own expense.
You are only responsible for the diminution of the value of the goods resulting from a manipulation of it other than that necessary to establish the nature, the characteristics and the operation of the goods.

In accordance with art. 5 DL 185/1999 and following of the Consumption Code the customer has a withdrawal period from the takeover of the goods to deliver, to return at his own expenses any products* for the replacement or refund to MANIFATTURA FERMANA to the following address:

Manifattura Fermana s.r.l.
Via grappo n.4
63834, Massa Fermana (FM)
ITALIA

16. Intellectual Property
By connecting to the website created by MANIFATTURA FERMANA, which owns all the intellectual property rights, the customer waives to copy or download the content in full or in part, unless authorized in advance by MANIFATTURA FERMANA. 

17. Contatti
If you have any questions about MANIFATTURA FERMANA products or their maintenance or about your order: 

Manifattura Fermana s.r.l.
Via grappo n.4
63834, Massa Fermana (FM)
ITALY

Tel: +39 0734 760995

(08:00-12:00) (14:00-18:00)


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